Last Updated: 12th Nov 2025
This Privacy Policy describes how Bils Inn (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website,
1. Information We Collect
We collect personal data that is necessary to process your booking and provide you with our hospitality services.
A. Personal Data
We collect the following types of personal information:
Identity Data: Name and Age.
Contact Data: Email address, phone number, and physical address.
Transaction Data: Information required to process payments via our gateway.
Legal Compliance Data: Copies of Government IDs (Aadhar, Driving License, etc.). For Foreign Nationals, this includes Passport copies, Visa copies, and a passport-sized photograph.
B. How We Collect Your Data
Direct Interactions: When you fill out a booking or contact form on our Site.
Offline Interactions: When you provide information over the phone or physically at the time of check-in.
Surveillance: Through CCTV cameras located in common areas (entrance, parking, and shared hallways) for security purposes.
C. Sensitive Personal Information
We do not intentionally collect sensitive personal data such as health, biometric, or religious information, except where required by law for guest safety or government reporting.
2. How We Use Your Personal Data
| Purpose of Use | Details | Legal Basis |
| Booking & Service | To process and manage your stay, check-in, and check-out. | Contractual Necessity |
| Communication | To send confirmations, updates, and reservation details. | Contractual Necessity |
| Legal Compliance | For Form C declaration via the BOI portal (for foreign guests) and local police reporting. | Legal Obligation |
| Marketing | To send special offers and news about Bils Inn (if you opted-in). | Consent |
| Security | To ensure guest and staff safety via CCTV monitoring. | Legitimate Interest |
3. Sharing and Disclosure of Your Personal Data
We only disclose your data in the following circumstances:
Payment Processors: We share transaction data with PhonePe Business to securely handle payments.
Government Authorities: We are legally mandated to share guest information (especially for foreign nationals) with the Bureau of Immigration (BOI) and local law enforcement.
Service Providers: With our hosting provider (Hostinger) and website platform (WordPress) for technical operations.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience:
Functional Cookies: Necessary for the booking engine to work.
Analytical Cookies: To help us understand how visitors use our site.
Targeting Cookies: To record visits and make our marketing more relevant.
You can disable cookies in your browser settings, though some site features may become unavailable.
5. Data Security and Retention
A. Security Measures
We implement reasonable safeguards provided by our platform (WordPress) and hosting (Hostinger), including data encryption and secured access controls.
B. Data Retention
We retain your personal data for the duration of your stay and for a subsequent period as required by Indian tax, accounting, and security laws (typically up to 7 years for financial and guest registers).
6. Your Privacy Rights (India-Based Users)
As an Indian-based business, we respect your rights to:
Access: Request a copy of the data we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Withdrawal of Consent: Opt-out of marketing communications at any time.
Contact Us
If you have any questions regarding this policy, please contact:
Name/Title: Sabhal Bils – Owner and Manager
Email:
bilsinnvarkala@gmail.com Phone: +91 8943054545
Address: 276, Bils Inn, Temple Road, Kilitattumukku, Varkala, Thiruvananthapuram, Kerala, India – 695041